On April 11, 2026, while I was waiting for a package sent to me via UPS, I suddenly received an SMS stating that the shipment had been delivered to me at my address. However, I did not receive the package at all, and I never shared the delivery code with anyone.
I then contacted UPS and asked how the delivery was completed—whether it was handed over using a delivery code or without one. They told me they could not see that detail and that they would investigate. For the past two days, I have been trying to locate my package and calling repeatedly, but I am simply told to call back each day, and no concrete action is being taken. On top of that, during these conversations, they speak as if I might not be telling the truth about not receiving the package.
My shipment, with tracking number 1ZA2320E6804596828, was purchased from Fenerium for approximately $84 using my credit card and was supposed to be delivered to the Eyüpsultan area on the European side of Istanbul. Despite this, UPS cannot provide clear information about the delivery code or explain who received the package and how it was delivered. When I asked why the delivery code system exists if it cannot be tracked, they simply said they could not see that information.
As a result, I believe my package has been lost by UPS. Instead of taking responsibility, I feel that they are stalling the process. I request that either my product be delivered to me in perfect condition or that I be fully compensated for the $84 I paid. I am also sharing this complaint so that other consumers are aware of the lack of reliability and problem resolution in UPS’s domestic delivery services. I expect a detailed investigation and a clear written explanation regarding this matter.
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