I had a carpet exported from Pakistan to Turkey with Ups. 9 months later and I still have not received it. There were some problems with customs clearance. I gave them power of attorney to act on my behalf as requested. They do not answer my emails and will not tell me what the problem is. I have no idea where my carpet currently is. They stone wall me.
The Turkish branch of UPS delivered my passport yesterday night. I promptly corrected my address in their system upon receiving the SMS message. Still, I got a call from the courier today informing me that they had delivered the passport at the previous address. After I described the problem, they c...
My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...
Training materials were sent to our company from abroad with UPS Turkey and the products were stuck at the customs. On May 25, 2023, UPS Turkey sent us an e-mail and informed us that we need to prepare some documents and give a power of attorney from a notary public. He stated that all the prepared ...
Our shipment with tracking number 1Z4552V70427097501 entered Turkey on September 12, 2023, and the customs clearance process was successfully finished on September 14, 2023. It was then handed over to UPS for distribution. However, despite 8 days having passed, there has been no progress, and we are...
I returned a product through UPS Türkiye, but due to an initial issue with the return code, the process was delayed, and I received no follow-up due to a firm agreement issue. After fixing the return code on the 19th, I requested my product be processed again. However, despite waiting and calling da...
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