I am having serious issues with UPS regarding the return process for my order. On March 6, 2025, they supposedly came to pick up my package but claimed that it was not ready, even though no one actually arrived. They then left a note saying they would return on March 10, 2025, but once again, no one showed up.
The first time I processed a return with UPS, they only took the package after I insisted on it. That return was handled when a new product was delivered, and the courier took the old one back. However, today (March 13, 2025), I checked the system, and there is still no record of my return. My return deadline is only a week away, and this delay is putting me at risk of losing my refund.
This is happening in Konya city center, where UPS only has two branches, both located outside the city in industrial areas. Why isn’t there at least one central location for convenience?
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
A package was sent to me via UPS from Istanbul and marked as delivered on April 29, 2025. However, when I checked the tracking number on May 6, the system showed no update, and customer service told me that the sender had only generated the barcode but hadn’t actually handed over the package. I the...
I've been having a major problem with UPS Turkey in Ankara. I shipped a package on September 9, 2023, and despite the fact that it arrived in Ankara on September 20, 2023, they have yet to deliver it. They claim that the package was damaged and that they had to reseal it, but then they contradict th...
I’m very unhappy with UPS Turkey. My package was handed over to them on 16/08/2024, and here we are on 27/08/2024, and it’s still nowhere to be seen. When I called customer service earlier, they told me it was because I live in a "remote area" and that it would be delivered on 23/08/2024. Well, that...
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