I was expecting an extremely important shipment—my passport and visa results—via UPS. On April 30, 2025, I received a message saying “your package is on the way.” I stayed home all day and even skipped work to ensure I wouldn’t miss it. Later that day, I got another message claiming that delivery failed due to an “incomplete address.”
That’s completely false—my address was accurate and complete. UPS made no attempt to contact me. I called customer service multiple times, but couldn’t get past the automated system to speak with a real person. I even went to the UPS Turkey office listed on Google Maps, only to find there’s no UPS branch at that location.
This delay could ruin everything—I have a nonrefundable flight ticket and hotel reservation. I demand immediate assistance. I want to be contacted urgently at 5395****53 regarding the status of my package (tracking number: 1Z1V44386809569186, sent by GATEWAY Management - Harbiye 2). UPS has caused me significant stress, lost time, and fuel expenses, and I expect compensation for these.
On August 4, 2025, my passport was supposed to be delivered by UPS to Etimesgut, Ankara, but the delivery failed because they entered both my phone number and delivery address incorrectly. I had already paid for the shipment in advance. I emailed UPS support and also called customer service to corre...
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...
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