My package with tracking number 1Z892ER96804172426 was marked as undeliverable because UPS claimed I was not home. However, they never called or attempted to reach me, instead just sending a message stating the package wouldn’t be delivered.
I contacted customer service within 20 minutes, hoping they could resolve the issue quickly. I spoke with H****, who refused to provide their last name, citing “security reasons.” Interestingly, UPS has no issue asking customers for full names, yet their representatives won’t share theirs.
I politely asked if my package could be left at my door, given that only a short time had passed, but instead of helping, the agent just repeated scripted company policies without offering a real solution. I’ve used at least 10 different shipping companies, and none have handled deliveries this poorly. Other companies at least try to reach the recipient, but UPS simply claims they couldn’t deliver and refuses to try again the same day.
From now on, I will avoid shopping with any company that uses UPS for shipping. UPS, fix your delivery process and customer service—this is unacceptable!
On August 15, my UPS shipment with tracking number 1Z892ER96804704922 was marked as delivered, but it was handed over to a person I do not know, listed as Y** K*****.** I never received my package, and no details about the contents or delivery were provided to me. This is highly concerning because t...
I’ve been waiting for my package with tracking number 1ZW5387E6801470195, but UPS keeps sending me messages saying, “We attempted delivery, but you were not available.” That’s simply not true. I was home the entire time, and no one ever came to my door. No call, no knock—absolutely nothing. This is...
Hello, I am having an issue with UPS regarding my package with tracking number 1ZXY84806860884049. Although I stayed home all day to receive it, the tracking status falsely claims “recipient not home.” This is simply untrue, as I have not left the house, yet my package still has not been delivered. ...
I waited at my address for six full hours for a UPS delivery that never arrived, only to receive an SMS falsely claiming I wasn’t at home. This is completely untrue—I was there the entire time specifically to receive the package. Despite this, UPS closed the issue without offering any explanation or...
Today I was expecting an important package via UPS, and I stayed home the entire day to receive it. The package was marked as "out for delivery," so I made sure not to leave the house at all. However, no one rang the doorbell, no one called me, and yet UPS marked the shipment as “recipient unreachab...
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