I waited at my address for six full hours for a UPS delivery that never arrived, only to receive an SMS falsely claiming I wasn’t at home. This is completely untrue—I was there the entire time specifically to receive the package. Despite this, UPS closed the issue without offering any explanation or solution, leaving me completely frustrated and ignored.
The only tracking update I get says “will be delivered sometime tomorrow,” which is not helpful at all—I have a job and can’t keep taking time off to wait around indefinitely. I clearly explained this to UPS, but no one offered a workable delivery time or assistance.
This level of service is unacceptable. UPS, you’ve wasted my time, caused unnecessary stress, and failed to fulfill your commitment. I demand a proper delivery attempt at a scheduled time that works for me, or you can expect formal complaints to follow. Respect your customers’ time and provide accurate tracking and responsive support.
I’ve had an incredibly frustrating experience with UPS. I placed an order on May 13, and UPS claimed they broke the item and never delivered it. The sender kindly arranged a replacement shipment on May 16, which was supposed to arrive by May 20. Naturally, the second package also didn’t arrive. Whe...
UPS called to confirm if I was home, and I clearly said yes. I waited the entire day expecting the delivery, but the package never arrived. When I called them back to ask what happened, they claimed, “We tried to reach you but couldn’t.” That’s simply false—there was no missed call on my phone. Eve...
UPS has been incredibly frustrating to deal with. My package, which was supposed to arrive on the 8th, apparently "attempted" delivery on the 9th, claiming I wasn’t home. However, I haven’t left the house for 4 days, and still, my package hasn’t even been put out for delivery again. I’ve emphasized ...
I was expecting a package from UPS on 10.10.2024, and I received a message stating it would be delivered by 6 PM. I stayed home all day to ensure I wouldn’t miss it. Not only did the package never arrive, but at 6 PM, I received a message claiming they attempted delivery and that I wasn’t home—a com...
I’m frustrated with UPS for not delivering my package even though my address is accurate. I have contacted customer service multiple times, but they have been unable to provide any solutions or updates regarding the delivery. It’s unacceptable that I have to constantly follow up for a service that ...
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