On 27.11.2025, I placed two orders on the Itopya website: one for an OEM case (order number 251127204135769526) and one for equipment (order number 251127205742103920). The case and peripherals were delivered on 03.12.2025, and the ViewSonic VX2779A-HD-PRO 27" 240Hz 1ms HDMI DP FreeSync HDR10 FHD SuperClear IPS gaming monitor was delivered to me on 04.12.2025 via UPS cargo. Upon receiving the monitor, I noticed some small damage to the box's edge and informed the cargo staff, but I was told they could not issue a report and that I should call customer service instead. When I came home and opened the box, I saw a clearly visible screen crack at the bottom of the monitor. After this, when I contacted Itopya, I was told that the situation was not related to them and that I needed to speak with the cargo company. The cargo company, on the other hand, stated that a report had been taken, that the product would be collected back, and that the process would be carried out, but despite the time that has passed, I have not received any feedback or information. I paid 6,74 k for this monitor. I expected the same care shown to me during the sales phase to be shown when this problem occurred as well. I am extremely uncomfortable with the fact that, although the fault lies with either the cargo company or the seller, all responsibility is being shifted onto me. Due to all these issues and the crack on my monitor, I request that my grievance be resolved and that the product be exchanged one-to-one with a faultless and intact monitor.
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have ...
My package with tracking number 1ZC337R06859567425 was marked as "delivered" on 28.11.2024, but I have yet to receive it. I’ve reached out to UPS customer service and the local branch since November 29, 2024, but my issue remains unresolved. The courier claims the package was delivered, but I can't ...
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
On 16.05.2023, Marka Park Mağazacılık ve Pazarlama a.s., my cargo package was delivered to UPS cargo on 17.05.2023. Since then, my parcel has still not been delivered. It seems that the courier is out for delivery, then the cargo does not come, it was like this for 2 days. It was said to be waiting ...
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