We bought items made in China. Since the company we bought from wrote the person's name instead of the company's name on the package, the package got stuck at customs. Several times, we called customer service. They said that someone from the relevant department would get back to us, but no one ever did. I sent [email protected] an email. Even though they read it, they didn't answer. UPS is a reliable and fast shipping company, and our company needed the products badly, so we put our faith in them. I think we were wrong, though. The goods have been sitting in customs for a week. Because of this, our business is in a very bad situation. We demand a fast resolution.
I am extremely dissatisfied with the service I received from UPS during a recent international shipment. To my dismay, the package I sent was delivered to my customer in a completely broken state. My customer promptly filed a report, and I initiated a complaint with UPS, hoping for a quick resolutio...
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
I made a purchase from the Apple Store on May 6 (since shipping is 1 business day), I waited for cargo at home all day without leaving the house for 3 days, the delivery date was first given to UPS Turkey as May 9, it is 15th of the month, but UPS does not provide any kind of delivery, every time I ...
I made a recent online purchase and needed to return the item because exchanges weren’t allowed. The seller uses UPS for returns, so I followed their instructions and submitted a return request through UPS. That’s where everything started going wrong. For the past four days, I’ve been getting the r...
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