I recently placed an order with Shein for two identical tops, “Olive Green Pleated Square Neck Plus Size Women Long Flared Sleeve T‑Shirt.” I accidentally ordered two pieces instead of one, so I decided to return one of them. I sent the return around Monday, 2 March from Huércal‑Overa, Spain, and the order reference I have from Shein is GSO15S15500NWVY. Now I have received an email from Shein stating that the item I returned does not match the returned item, which I do not understand at all. Both tops were exactly the same, and there were two sachets with the same item inside. I suspect there may have been a mix‑up or confusion on Shein’s side with the codes or labels of the items. I request that Shein recheck my return, correct this apparent error, accept the returned top and issue the appropriate refund for it. I would also like a clear explanation of how this mismatch was determined, as I am certain that I returned the correct item.
I shopped from SHEIN for the first time and ordered three different dresses (SKU: sz25061038638130823, sz25060972899427327, sz25033124891118890 – Order No: GSO1CD21200QQR0). However, the products I received were completely different from the models I ordered and the ones shown in the images. Due to ...
I ordered a pair of 3XL pants from Shein, and they were delivered today to my address in Istanbul. My order number is GSO139473000J2X. Although the size I ordered was sent, the pants are extremely oversized — completely different from what was described — and they don’t fit me at all. The size discr...
I recently received my order from Shein, and I’m extremely disappointed. Several of the items I received were the wrong size, and some seem to be completely incorrect products — not what I ordered at all. On top of that, none of the items look like they did in the product photos. The fit, material, ...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...
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