I placed an order through the Zara app, and my package (tracking number: 1Z9A88696868114008) was handed over to UPS on July 16, 2025. Today is July 23, and the package still hasn’t been delivered. For the past three days, I’ve been repeatedly calling UPS Turkey customer service. Each time, they tell me the shipment is inactive and promise to contact the branch urgently—but I’ve yet to receive any follow-up or resolution.
This level of irresponsibility from a company claiming to be a global logistics leader is unacceptable. The branch doesn’t return calls, there’s no progress on tracking, and I’ve been completely left in the dark. Had I known I’d be waiting over a week, I would’ve canceled the order altogether.
Zara, you chose UPS as your logistics partner, and that makes you equally accountable. I demand immediate action—either deliver my package or issue a full refund. Enough delays.
On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
I was expecting a UPS shipment (tracking number: 1ZW4418F6804398458) to be delivered on July 30, 2025, but today is the sixth day with no delivery and no update. The package has never reached my address, and there was no attempt to deliver or contact me. I have called UPS customer service multiple ...
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
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