The Turkish branch of UPS delivered my passport yesterday night. I promptly corrected my address in their system upon receiving the SMS message. Still, I got a call from the courier today informing me that they had delivered the passport at the previous address. After I described the problem, they claimed they were helpless and instructed me to contact corporate. They keep promising to resend it in nine days, even though I've called them several times. Despite providing the required paperwork to the email they supplied and even sending a second email, they still haven't responded, leaving me in a very tough situation. I stressed the seriousness of my issue and explained my travel plans. Because of this, my entire travel plans—including round-trip flights, lodging, appointments, etc.—are in shambles, yet they don't seem to care.
On August 4, 2025, my passport was supposed to be delivered by UPS to Etimesgut, Ankara, but the delivery failed because they entered both my phone number and delivery address incorrectly. I had already paid for the shipment in advance. I emailed UPS support and also called customer service to corre...
I've been attempting to contact someone in charge about my package, which was supposed to be sent out from the Kocaeli Central Service Provider branch on Friday morning. I'm eagerly anticipating the arrival of my passport as my flight is scheduled for Monday. Once again, UPS Turkey has failed to del...
I had an important UPS Turkey delivery scheduled for today, and since they provided a delivery window from 9 AM to 6 PM, I took a day off work and wai...
I was expecting an extremely important shipment—my passport and visa results—via UPS. On April 30, 2025, I received a message saying “your package is on the way.” I stayed home all day and even skipped work to ensure I wouldn’t miss it. Later that day, I got another message claiming that delivery fa...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
Comments