United Airlines (UA) refused to accept me on the San Francisco → Munich → İzmir flight because of my temporary passport, and I was directed to buy a ticket from another airline. But at the airport, a UA official had told the check-in agent to transfer me to the flight of the airline whose ticket I’d bought. The agent didn’t do it, and I ended up paying 26,104.76 TL to return to İzmir. There were empty seats on that flight I’d booked, and there was even another United passenger on it. Both UA and the airline I purchased the ticket from are Star Alliance members; they already operate code-share flights and carry each other’s passengers. If the agent had transferred me as the UA official suggested, I would not have had to pay this cost.
I wrote to United Airlines about the matter, but my request was rejected on the grounds that my temporary passport lacked visas. Yes, the problem was the temporary passport, but there was a solution, and they chose not to do it.
I demand a refund of the amount I paid.
I was set to fly United Airlines (UA194) from San Francisco to Munich, then connect with SunExpress (XQ977) to Izmir. On the day of the flight, I arrived on time at SF Airport but wasn't accepted by UA check-in due to passport issues. UA staff suggested buying a ticket from Turkish Airlines. Amid ar...
On 25.08.2023, I bought a flight ticket from Antalya to Stuttgart. The ticket showed Tailwind Airlines at 06:00. When I arrived at the airport, I waited for about 2 hours, and they said my name was not on the list. An agent came and said there was a mistake and that my flight was at 12:00 with Lufth...
I purchased AirAsia tickets for four people from Phuket to Osaka through Tickets.com.tr, paying ₺18,000. Upon realizing I had entered the wrong date, I canceled the tickets. Despite this, Tickets.com.tr refuses to refund my money. Their only response has been through email, claiming the airline won...
I purchased a Flydubai ticket for a Dubai–Istanbul flight, but I mistakenly selected the wrong destination. When I called for assistance, the airline’s representative gave me incorrect information, saying that the ticket could not be refunded or canceled. This same issue happened to me last year — d...
On May 29, 2023, my United + Sunexpress flight from Newark to Izmir via Paris turned into a disaster. With a 3-hour delay on the Newark to Paris leg, I landed in Paris around 2:00 PM to find my connecting flight to Izmir had already departed. Unable to reach anyone from United in the transit area, ...
Comments