I signed up for a trial membership on Umobix, expecting to evaluate the service before making any further commitment. However, when I decided to cancel, I couldn’t find any option on their system to end the subscription. There was no cancellation button, no settings menu—nothing that allowed me to stop the membership.
To make matters worse, Umobix went on to charge my card ₺6,100 without my permission. I never authorized this payment, and the lack of transparency is deeply concerning. I immediately contacted customer support via email, but I’ve received no response at all.
I demand that my account be completely deleted and the full amount of ₺6,100 refunded to me immediately. If this issue is not resolved, I will escalate my complaint to the Consumer Arbitration Committee and take legal action if necessary. Umobix must stop unauthorized billing and provide users with a clear and accessible way to cancel their subscriptions.
Umobix withdrew nearly ₺1,900 from my account without proper service or communication. I emailed them immediately requesting cancellation and a refund, but I haven’t received any response—not even in my spam folder. The app doesn’t function at all, and I’m being charged for something that doesn't wo...
I just found out that Umobix has withdrawn nearly ₺1,900 from my account without my knowledge or approval. First, they took ₺40, and shortly after, they pulled out a much larger amount—₺1,900—completely without my consent. I never signed up for any subscription, never authorized these payments, and ...
I was clearly shown a $1 charge when I interacted with the Umobix service, but instead, a significantly higher amount was withdrawn from my account—₺1,000+ without my permission. I never agreed to this extra charge, and it absolutely did not reflect what was stated during the process. This unauthor...
I recently discovered that Umobix withdrew approximately 3,800₺ from my account even though I never made any transaction or authorized any payment through their app. This charge happened completely without my knowledge or consent. I find it unacceptable that money can be taken from my account in th...
Umobix charged ₺1,800 from my account without my knowledge or consent. I have never signed up for a subscription, never created an account, and have not even accessed their website. Yet, somehow, this unauthorized transaction was processed, and my money was taken. This is a serious breach of trust ...
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