On January 1, 2026, my spouse bought me a pair of size 7 (EU 37), tan-colored UGG shoes as a New Year’s gift from the Vakkorama store at İzmir İstinyePark. The invoice number is VK12026000001382. When I tried the shoes on at home, the left shoe caused a serious injury to my foot. Upon closer inspection, I noticed that the left shoe was noticeably smaller than the right.
I then took the product back to the Vakkorama store. Even though the shoes had never been worn outside, they told me they could not offer an exchange and instead suggested sending them to the UGG unit in Istanbul to be stretched. After about two months, the shoes were returned, but it seemed like nothing had been done—they still fit the same way and continue to hurt my foot. In fact, even our daughter, who wears a size 6 (EU 36), tried them on and found them too small. This makes me believe there is a manufacturing defect related to sizing or shape.
Despite contacting the company again on Sunday, March 8, 2026, I was not offered a permanent or satisfactory solution. Since I believe the product is clearly defective, I am requesting either a full refund or a replacement with the same model in proper condition. I ask that this issue be reviewed and resolved as soon as possible.
On February 13, 2026, a pair of UGG short boots with a tan sole was purchased from the Vakkorama online store and given to me as a gift. The store refuses to accept a return or exchange solely because the box is missing. The product has never been used, and both the invoice and tags are still attach...
I purchased a pair of Ugg ankle boots in October for ₺10,000, expecting quality from such a well-known brand. But by January, the stitching on the right inner ankle started to unravel. I returned the boots to the retailer, who sent them to the authorized service center, only to receive them back wit...
On October 16, 2023, I purchased a pair of black UGG shoes through the Boyner app. Despite less than six months of regular use, the shoes have faded, with noticeable whitening on the front and back. I took them to the İzmir Hilltown Boyner store for inspection. After a month-long review, I was infor...
I purchased a pair of UGG boots from Office Shoes in Budapest, only to discover that one boot is size 37 and the other is size 39. Unfortunately, the store is closed due to a public holiday on November 1, and with my flight scheduled for 7 a.m. tomorrow, I have no chance to return and exchange them ...
I purchased a pair of UGG Classic shoes from the Sneaks Up website with order number SU1842368. On the 13th day after purchase, during only the second time I wore them, I noticed that the front part of the shoe had creased and deformed. I already own another pair of UGGs in a different color that I’...
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