On October 16, 2023, I purchased a pair of black UGG shoes through the Boyner app. Despite less than six months of regular use, the shoes have faded, with noticeable whitening on the front and back. I took them to the İzmir Hilltown Boyner store for inspection. After a month-long review, I was informed that my claim was marked as “rejected.” For a high-priced item like this, I find the fading issue unacceptable, and I believe a replacement or refund is warranted.
I have yet to pick up the shoes from the store, as I am requesting a second inspection. I have read similar complaints from other Boyner customers facing the same issue with UGG products. If this is a common problem, Boyner should actively work with the supplier to address it. Brands of this reputation should prioritize solutions and avoid dismissing legitimate concerns as “customer error.” I expect Boyner to take responsibility and respond to my complaint promptly, ensuring it is addressed adequately.
I purchased a pair of Ugg ankle boots in October for ₺10,000, expecting quality from such a well-known brand. But by January, the stitching on the right inner ankle started to unravel. I returned the boots to the retailer, who sent them to the authorized service center, only to receive them back wit...
I purchased my UGG product from a store called A101 in Turkey with the hope that it would keep my feet warm, be waterproof, and maintain its color. During a snowy day on my trip to Bosnia, I wore the boots, but the outcome was far from what I expected. Not only did my feet get completely wet, but th...
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