I purchased a pair of UGG Classic shoes from the Sneaks Up website with order number SU1842368. On the 13th day after purchase, during only the second time I wore them, I noticed that the front part of the shoe had creased and deformed. I already own another pair of UGGs in a different color that I’ve used for about two years without any issues. However, on this newly purchased yellow pair, the creased areas turning white does not seem normal in terms of quality or durability.
For this reason, I sent the product in for inspection on February 5, 2026. However, throughout the inspection process, I did not receive any SMS, email, or other form of communication. I had to visit the store nearly four times just to find out the result, and even then I was told the claim was rejected. I also learned that the product had been sent to the headquarters without my knowledge. As someone who works in retail, I know that the standard inspection period is 14 days, and in problematic cases it can be extended up to 21 business days. Despite all this time and multiple store visits, I cannot understand how a rejection decision was made without even a single notification.
Considering the high price I paid—over $420—and the fact that the product showed this level of deformation in such a short time, I request that the inspection process be reviewed carefully again and that my shoes be refunded or replaced. I also expect appropriate action to be taken regarding the complete lack of communication and the way this process was handled.
On October 16, 2023, I purchased a pair of black UGG shoes through the Boyner app. Despite less than six months of regular use, the shoes have faded, with noticeable whitening on the front and back. I took them to the İzmir Hilltown Boyner store for inspection. After a month-long review, I was infor...
Over two months ago, I ordered a pair of UGG Classic Mini Boots as a birthday present for my sister, but they never showed. I tried several times to get UGG's customer care, but I got no significant updates, just automated answers that the problem was "investigated." After weeks of waiting, I asked ...
On January 1, 2026, my spouse bought me a pair of size 7 (EU 37), tan-colored UGG shoes as a New Year’s gift from the Vakkorama store at İzmir İstinyePark. The invoice number is VK12026000001382. When I tried the shoes on at home, the left shoe caused a serious injury to my foot. Upon closer inspect...
I purchased a pair of Ugg ankle boots in October for ₺10,000, expecting quality from such a well-known brand. But by January, the stitching on the right inner ankle started to unravel. I returned the boots to the retailer, who sent them to the authorized service center, only to receive them back wit...
On February 13, 2026, a pair of UGG short boots with a tan sole was purchased from the Vakkorama online store and given to me as a gift. The store refuses to accept a return or exchange solely because the box is missing. The product has never been used, and both the invoice and tags are still attach...
Comments