Sugo Brasil Deducted 464,000 Diamonds From My Earnings

On November 3, 2026, a refund record appeared in my Sugo Brasil account history related to the user Caio Cardoso, who had previously sent me gifts totaling approximately 800,000 diamonds. After this refund record, penalties started to be deducted from my earnings. My statement already shows a deduction of 464,000 diamonds in penalties, and new deductions have continued to occur. In addition to that, my withdrawal option has disappeared, so I am no longer able to withdraw my earnings from the platform. I do not understand why I am being penalized for a refund requested by another user, since I received the gifts normally and carried out my activities on the platform in good faith. I have already tried to contact support several times through the available channels, but unfortunately I have not received any response. I kindly request that my account under ID 107552478 be checked, that the deductions applied be explained in detail, and that the reason for blocking the withdrawal option be clearly informed. I also request that these penalties be reviewed and that my earnings be regularized if they were deducted improperly. I enjoy working on the platform, but I am very worried about this situation and I need a clear solution and a response from support as soon as possible.