I purchased a flight ticket from Dalaman to Istanbul for June 11, 2023, at 20:35 through the THY call center. On June 10, when I tried to select a seat, I discovered that my ticket had been canceled without my knowledge or consent. On June 10, I created a feedback with reference number TK-8762704 to ensure my flight. I called three times to inform that my flight was imminent, and upon receiving no response, I went to the airport to explain the situation. However, I was told there were no seats available on the 20:35 flight. I paid for a new ticket to ensure my return. On July 24, 1.5 months after my feedback on June 10, I was informed that a refund would be issued, so I requested the refund, but it has not been processed yet. Last week, on August 19, I planned to use my refund ticket for my Istanbul-Malatya flight, but I was told I could not use it because the title (Mr./Ms.) was not specified. Despite my name being a male name, I did not receive an answer to what title was entered. Ultimately, my ticket purchased on June 10 was canceled without my knowledge or consent, and no refund has been processed in the past two months. Calls to the call center result in requests for an EMD number, transfers to other departments, and terminated calls, leading to no resolution. Applications to CIMER are not processed as they do not fall within the scope of any public institution or organization's duties.
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
On 31.12.2023, I purchased a Diyarbakir-Istanbul flight with a departure at 09:30 and arrival at 11:30, with PNR number RYHUPL, for ₺3,205. My flight was continuously delayed, and the final departure time was rescheduled to 16:15. I decided to cancel my flight, and I was informed that a refund of ₺1...
On March 11, 2023, I discovered that my tickets with confirmation numbers VT675Q and V8X8FN were canceled when I arrived at the airport. I did not receive any email or SMS notification. Additionally, I was told that the ticket cancellation was done by either myself or the cardholder, which is not tr...
On 12.02.2023, I purchased tickets for two people for Istanbul-Adana and Konya-Istanbul flights. I canceled the tickets for my guest passenger. I called the call center and was directed to cancel through the app. I canceled my guest passenger's tickets via the mobile app. A message appeared stating ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
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