THY issued a voucher for a canceled flight. When I tried to use the voucher to book a new ticket online, I couldn't because they changed the titles used for women. The call center is asking for a ₺800 service fee. I have reported and called about this issue multiple times (over the last 20 hours). They reissued the voucher, but this time as a domestic one, so I still couldn't use it. The voucher expires today. Customer service representatives are not helping and even hang up on me. They suggest creating a new report repeatedly, which feels like mockery. All I want is to book a new ticket using our voucher online or through the call center without extra fees. By not processing my request, both my and my spouse's vouchers will expire. They finally suggested that I make a reservation and they would issue the ticket using the voucher, but the reservation itself requires payment. Urgent resolution is needed, please.
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
I previously purchased multi-destination tickets for myself and my foreign spouse using my miles. To change one of these tickets, I contacted Turkish Airlines Customer Service. When I tried to make the change through the Turkish Airlines app, I encountered an error. I want to emphasize that I am cal...
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