I recently traveled to Diyarbakır with Turkish Airlines for a funeral, only to encounter a travel fiasco due to weather conditions. The return flight, scheduled two hours before departure, was abruptly canceled, and I received a notification via SMS. Urgently needing to return for work and medical reasons, we attempted to change our flight, but given that there were no available flights from Diyarbakır within the next 24 hours, we requested a cancellation instead of a change.
To our dismay, after we canceled the flight, Turkish Airlines informed us that we had used our one-time right to cancel, and now we had to pay an additional ₺1800 for a new ticket on an extra flight they opened up. This ordeal forced a 72-year-old seriously ill passenger to endure a 3-hour road journey from a different city. I have exhausted all available channels for resolution. Ticket No: 2352211258385
Early this morning at 04:50, I received news of a funeral and urgently booked a ticket for the 08:10 Ankara-Izmir flight with THY. I rushed to the airport and arrived at 07:15. While waiting in line, I was told that 'check-in is closed' and was not allowed to board the plane. They said it closed '2 ...
I had purchased round-trip tickets from Istanbul to Trabzon for my wife, her mother, and my daughter for April 8th departure and April 15th return with THY. Their purpose was to visit a sick relative for the holiday, but we received news of our relative's death on April 4th, and they had to travel b...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
Hello, on January 25, 2024, I purchased a round-trip ticket from Turkish Airlines for three people: A**** C********, K**** G****, and Y***** from Istanbul to Elazig Airport. I completed the outbound ticket and checked in. However, when I bought the return ticket, the page booked another one-way tick...
I paid for a ticket with Turkish Airlines that I haven't used, and the date hasn't even come yet, but I am not allowed to use it. On January 31, while I was in Germany, I received news of my nephew's passing in Turkey and needed to urgently fly back for the funeral. As a result, I purchased a high-p...
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