I had purchased round-trip tickets from Istanbul to Trabzon for my wife, her mother, and my daughter for April 8th departure and April 15th return with THY. Their purpose was to visit a sick relative for the holiday, but we received news of our relative's death on April 4th, and they had to travel by car urgently. I contacted THY to cancel the departure, but since both departure and return were under the same PNR code, they said that if we didn't use the outbound flight, we couldn't use the return flight either. I explained that this was not a discretionary situation and requested assistance, but they told me to fill out a feedback form. I filled out the form 3-4 times but received no response. Despite having a death certificate, they said there was nothing they could do. For three days, THY has caused me great distress. I said I would forfeit the outbound flight, but they insisted that if we didn't take the outbound flight, we couldn't take the return flight either, which further affected our mental state. In the end, I canceled all tickets and paid a penalty of ₺1100 per person, totaling ₺3300. I was already facing financial difficulties during the holiday period, and this added to my troubles. THY's policies seem to be aimed at completely victimizing their customers. I hope that whoever is responsible for these policies never gets away with it. Even foreigners wouldn't do what they did. I will write about this everywhere. Despite presenting a death certificate, they penalized both my outbound and return tickets, then resold my canceled seats for ₺6000. Did you become rich from the ₺3300 you took from someone like me? It seems you fund your salaries by penalizing people like us. As a result, you caused me great pain, and I hope you face the same.
In March, I purchased two tickets from Turkish Airlines. Due to the death of a relative, I tried to cancel my ticket 10 days before the flight by both creating a notification and calling customer service three times. On the day I canceled my ticket, my credit card was stolen. They requested my new c...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
I wanted to cancel my flight with PNR code WITP5B due to health reasons. I couldn't do it through the THY app. They told me to call customer service. When I called customer service, they said I needed to go to the sales office. In Samsun, the sales office is only located at the airport, which is a 4...
I purchased round-trip tickets from Istanbul to Mardin for myself and my spouse through THY. I got a very good deal because of a promotion. All my emails, SMS, tickets, and even the check-in tag on the day of the flight indicated that the departure time was 15:20. However, upon arriving at the airpo...
I recently traveled to Diyarbakır with Turkish Airlines for a funeral, only to encounter a travel fiasco due to weather conditions. The return flight, scheduled two hours before departure, was abruptly canceled, and I received a notification via SMS. Urgently needing to return for work and medical r...
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