In September 2023, I purchased a round-trip flight ticket for my spouse. Due to health issues, we had to put the tickets on hold. On May 8, 2024, we wanted to use these tickets. However, due to the separation of THY and AnadoluJet, I was informed that there were no direct flights to Trabzon or Rize, and that we could opt for a connecting flight instead. Normally, flights to Rize or Trabzon cost between ₺1200 and ₺1600 during that period, but with a connecting flight, the price skyrocketed to around ₺4000, wasting an entire day of our time. When I later requested a refund, I was asked, 'Why did you put your ticket on hold, what was your issue, send it to us.' I explained that I have been suffering from high blood pressure and diabetes since 2016 and sent my most recent medical report. The reports are time-sensitive, and their response was, 'The report is more recent, it was not taken at that time.' It's as if people go to the hospital, get a part replaced, and recover the same day. I express my disappointment with this understanding and the person who gave this response, and I leave the situation to the Almighty.
I had two tickets for the TK7372 flight on February 11, 2024, at 08:35. Due to health issues, I had to put my tickets on hold. Today, I wanted to rebook my tickets. I waited for an hour to connect with customer service. Despite being named 'Jet', Anadolu Jet has separated from Turkish Airlines, and ...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
On 13.08.2023, my spouse and I had a THY flight from Istanbul Airport to Ordu-Giresun Airport at 16:00. We couldn't complete the self check-in and no ...
I had a flight with THY, PNR code Rixa6y, scheduled for September 29, 2023, from Adana to Istanbul Sabiha Gokcen at 03:50. Due to sudden kidney pain, I was taken to the emergency room in the evening. Despite informing the hospital about our situation around 21:00, your customer service representativ...
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