I purchased a round-trip ticket from THY for January 12th SAW-Urfa and January 14th Urfa-SAW. My flight on January 12th was canceled. I utilized my free change right for this ticket and postponed it to January 19th. Later, when I tried to change my return ticket for January 14th through the app, I saw that I had to pay double the normal ticket price. I called the call center and was told they couldn't help but I could leave feedback. I provided feedback. I had such a hard time explaining my situation that each time I received a response as if I had already made the change. Due to the indifference of the authorities during this process and the lack of action to resolve my issue, my ticket was forfeited and I had to purchase a new ticket. I am shocked that I couldn't solve such a simple issue with THY after so much effort. If I, as a Turkish person, have this much difficulty explaining my problem, how do they manage processes as an international company?
I wanted to change my round-trip ticket purchased from Istanbul Airport, but since I couldn't view flights from Sabiha Gökçen, I started by canceling the outbound flight and paid ₺450 for this. However, I didn't know that I would forfeit the outbound flight. The ticket was changed to a one-way ticke...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
Last year, I attempted to check-in for my SAW-Dalaman flight 59 minutes before departure but was denied. I rescheduled my ticket normally. However, due to a system error, THY marked my ticket as 'no show'. I filed a case, and after review, it was confirmed that I was right, and I was informed that I...
I called THY for our round-trip international flight for two people on November 28th but couldn't reach a customer representative, so I proceeded with the automated system. I pressed 1 to change the ticket date, but it looped back to the beginning. Then, I was instructed to press 2 for a refund. Whe...
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
Comments