I am a victim of THY;
On 28/08, we planned a family trip to Cyprus. Upon arriving at the airport check-in, we were informed that there were only 2 seats available and my spouse's ticket was on standby, with assistance only possible during boarding. At the boarding gate, we were told that they could create a seat for us by rearranging other passengers. When we asked about our second option, we were informed that there were available seats on flight TK966 to Ercan at 16:35, and we would need to pay an additional €250 per person, covering hotel and meal expenses. We accepted this and were told to wait. After all passengers had boarded, we were informed that a seat had become available, and we proceeded through security towards the plane. However, 4 other passengers who had boarded before us were also waiting. The flight attendant stopped us (3 people) and the other 4 passengers, asking one person to disembark due to a counting error. Since we boarded last, we were directed back to security with a D1 boarding denied notice. Two hours later, we were informed that only my spouse's issue would be resolved. Additionally, our hotel transfer was canceled, and we are still waiting at the airport. Thank you, THY, for ruining our vacation before it even started. We will seek our rights.
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
I bought tickets from THY to Skopje, but they took three out of the last five passengers and left my spouse and me behind. With 25 minutes left, they kept us there for 10 minutes and then said they couldn't take us because we were late. While one person tried to take us, another said there were no s...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
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