I purchased tickets from Turkish Airlines for a Latin America tour with three friends on February 19. Despite having documented and legal hotel reservations and other arrangements, we were not allowed to board the flight at the airport after arriving from Adana. After waiting for eight hours at the airport, we were still denied boarding. They gave excuses like 'Your passport is empty' and told us to obtain a Schengen visa or an American visa. However, the country we planned to visit does not require a visa from us. Being treated this way in our own country is unacceptable. If these conditions were known beforehand, ticket sales should not have been made. While canceling the tickets, deductions were made. We incurred a total loss of ₺21,000, with ₺7,000 per person, and this situation is unacceptable.
My friend and I were denied boarding on Turkish Airlines flight TK0184 scheduled to depart at 02:25 on February 25, 2024, despite having green passports and Schengen visas. My Mexican boyfriend, who had a hotel reservation with me in Cancun, was left alone and distressed. Our meticulously planned va...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
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