Turkish Airlines claims to offer pet transportation but ends up causing inconvenience to both people and animals. I have an Istanbul-Miami flight and have contacted them 25 times, provided feedback, and followed all their procedures. They give out an email address, but responses indicate the mailbox is full. When I call Turkish Airlines, they seem unaware of the issue. Despite meeting all their standards, I can't take my dog. I obtained the necessary approval from the Ministry of Agriculture and Forestry and the CDC in the USA over two months, but I can't even get a response from Turkish Airlines.
Their service seems to end once the ticket is sold. I bought a ticket and still can't take my dog. If you don't offer this service, why advertise it? Why make us go through all this paperwork? Even the Turkish Airlines offices tried to help, but we faced an inexplicable rejection. The breed is fine, the weight is fine, the crate is fine, all documents and approvals are fine. So, what is the problem, Turkish Airlines?
I'm unable to get a reservation approval for my pet from Turkish Airlines. I have repeatedly sent my dog's rabies titer test and vaccination records to the two email addresses they required, but we have received no response at all. Worse yet, our emails are being returned with a message that the rec...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I purchased a ticket for my Turkish Airlines VSR757 flight with a PNR code and was directed to make a reservation for my pet through the app. The app first made me select a seat, then refused to confirm due to 'full capacity.' Customer service is not helpful at all. They charged me for both the flig...
I purchased a seat twice, and my flight was canceled. I selected a new flight, but the seat from my previous flight isn't transferring to the new one. Additionally, for some unknown reason, I can't get pet transport rights. The first seat I chose had extra legroom, and I paid ₺650 for it. Then, I fo...
I want to join the Istanbul-Warsaw flight with THY on 11.01.2023. My pet has all the necessary documents and needs to travel in the cargo section, not in the cabin. When I tried to check through various channels if my pet could be added by making a reservation without buying a ticket, they said they...
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