Turkish Airlines Pet Transport Issue on Istanbul-Miami Flight
Turkish Airlines claims to offer pet transportation but ends up causing inconvenience to both people and animals. I have an Istanbul-Miami flight and have contacted them 25 times, provided feedback, and followed all their procedures. They give out an email address, but responses indicate the mailbox is full. When I call Turkish Airlines, they seem unaware of the issue. Despite meeting all their standards, I can't take my dog. I obtained the necessary approval from the Ministry of Agriculture and Forestry and the CDC in the USA over two months, but I can't even get a response from Turkish Airlines.
Their service seems to end once the ticket is sold. I bought a ticket and still can't take my dog. If you don't offer this service, why advertise it? Why make us go through all this paperwork? Even the Turkish Airlines offices tried to help, but we faced an inexplicable rejection. The breed is fine, the weight is fine, the crate is fine, all documents and approvals are fine. So, what is the problem, Turkish Airlines?
