Our Istanbul-Skopje/Istanbul flights scheduled between 05.01.2024 and 08.01.2024 were canceled twice. Additionally, due to the delayed SMS notifications, we had to go to the airport twice. When our flight was canceled the second time, we had to cancel our tickets as our vacation time was shortened. However, when we arrived at the airport to process the cancellation, we were told that no action could be taken since our tickets were purchased at the best price. We applied for a refund and were informed that the process could take up to 30 days. Since our hotel reservation was not charged on the day we canceled our tickets, we couldn't process the cancellation and refund at the airport. An employee at the Turkish Airlines ticketing office mentioned that we could get a refund for our hotel fee. However, when we saw that the money was charged and tried to process the refund, another employee said that the hotel fee could not be refunded and that we needed to find the person who initially told us otherwise. I believe Turkish Airlines operates under certain rules and that this is not up to the staff's discretion. Additionally, you mentioned that we couldn't get a refund for the fuel, parking, and international departure fees we paid to get to the airport, but only for the transportation expenses incurred during the waiting period. However, you do not accept the parking and fuel receipts we sent. As a result, we couldn't get any refunds for the hotel, tickets, fuel, and parking, and we have been waiting for about a month. We want to inform you that Turkish Airlines has caused us inconvenience by stating that no refunds will be made for flights canceled due to weather conditions, except for the airport waiting time. We are tired of constantly providing feedback or explaining the situation to the call center for the expenses we have incurred for about a month. We request that the process be completed as soon as possible and that our compensation rights be paid. We would like to express that we do not find it appropriate for a company like Turkish Airlines to cause such inconvenience to people.
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
A year ago, I had an open ticket with Turkish Airlines (expiry date: 10.07.2024 23:59). Today was the last day to use it. I tried to purchase a ticket at the Turkish Airlines ticket counter at Istanbul Airport. The staff said, 'Your transaction cannot be completed. There is a technical issue.' They ...
On 03.07.2024, I purchased round-trip tickets from the official Turkish Airlines website for the Istanbul-Mardin flight (TK2676) departing at 11:20 and returning on 06.07.2024 from Mardin-Istanbul (TK2679) at 20:10, for myself and my spouse. Despite arriving at Istanbul Airport at 10:40 on 03.07.20...
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
Hello, on 13.03.2024, I purchased two tickets for S***** C***** E****** and S*** A****** for travel between 13.03.2024 and 19.03.2024. A few hours later, we wanted to cancel the tickets. We were informed that the tickets could not be canceled and would be forfeited unless we opted to keep them open ...
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