Hello. On Thursday, April 20, 2023, I wanted to buy a plane ticket from THY. I wanted to use my previous flight miles. My flight miles were not enough, so I said I would use the purchase option. I was charged for miles far above the price of the plane ticket and I did it absentmindedly. Immediately after 10 minutes, I wanted to withdraw, but the rule was that purchased miles were not refundable. According to Consumer Rights, (5) The consumer has the right to withdraw from the contract within fourteen days without any justification and without penalty. It is sufficient that the notification of the exercise of the right of withdrawal is directed to the seller or provider within this period. I applied to both your customer service and the feedback section on your site on the same day with the tracking number TK-8465303. But you did not return it. I suggest you check that rule again before applying to the Arbitration Committee. Right of withdrawal This is my legal right.
On November 10, 2022, we purchased three tickets from Abu Dhabi to Istanbul via the THY website. Within half an hour, we realized that we had expiring miles and called the call center to see if we could use them for the purchase. The call center informed us that we needed to cancel the tickets first...
On January 26, 2024, I purchased two tickets for the same flight under one name through THY, with the flight scheduled for January 29, 2024. I initiated a feedback request to cancel the second ticket. Using reference number TK10250214, I called four times by 9:30 PM on January 28 due to the urgency....
I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I ...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
On March 11, 2023, I discovered that my tickets with confirmation numbers VT675Q and V8X8FN were canceled when I arrived at the airport. I did not receive any email or SMS notification. Additionally, I was told that the ticket cancellation was done by either myself or the cardholder, which is not tr...
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