On 25.08.23, I had a flight from Istanbul to Cyprus scheduled for 6:50 AM. I arrived at the airport around 4:45 AM. The flight was rescheduled to 6:40 AM. To avoid being late, I did an online check-in, dropped off my luggage, and proceeded to the international departures. It was extremely crowded. After waiting in the crowd, I headed straight to my boarding gate. I reached the gate around 6:30 AM, but seven of us were left at the gate. Despite the vehicle being there, they did not let us board. I told the gate attendant that there were seven of us and the bus was there, but she sent the bus away and said she couldn't call another vehicle because it was shift change time and no one would come. She directed us to the information desk and said we could change our tickets there (free of charge). When I went to the information desk and explained the situation, they said they couldn't change the ticket for free because we didn't come via a connecting flight. I've been flying for years and this is the first time I've encountered such an issue. They charged me exactly ₺4017. It's really disappointing that a big company like Turkish Airlines would do something like this. I request that the necessary actions be taken.
Hey, on the night of October 28, 2023, the Cyprus flight got canceled for no reason. When we called customer service, they said we should go to the airport and try to get standby tickets for different flights. We traveled from Tekirdağ to the airport, waited for 5 hours, and at 06:50, the staff told...
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
I had a ticket for the 07:40 Antalya/Istanbul flight with Turkish Airlines. At around 07:00, I was informed that I could not proceed with check-in and would not be allowed to board the flight, and that I needed to purchase another ticket. Despite explaining that I frequently fly and have never encou...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
I do not accept the response to my feedback regarding my flight on 18.12.2023. Despite being at gate 307A at 13:10 on the flight date, an airport official directed me to gate 203B for a Cyprus flight, stating that my gate had changed. From there, another airport official directed me to the THY Anado...
Comments