I do not accept the response to my feedback regarding my flight on 18.12.2023. Despite being at gate 307A at 13:10 on the flight date, an airport official directed me to gate 203B for a Cyprus flight, stating that my gate had changed. From there, another airport official directed me to the THY AnadoluJet inquiry section, where I was told I could not board the plane as it was too late. For this delay, which was not my fault, I had to pay a penalty of €175. Additionally, a report was filed in customs stating that we were late for our flight, I paid ₺1500 for a hotel, and even though I was not allowed to board, the plane did not take off for another hour. I waited an hour for my luggage, totaling 2 hours of waiting at the airport. The unhelpful and rude behavior of AnadoluJet airport staff only added to my frustration. I kindly request the relevant records to be sent to me. Otherwise, I will have to involve my lawyer.
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
Hey, on the night of October 28, 2023, the Cyprus flight got canceled for no reason. When we called customer service, they said we should go to the airport and try to get standby tickets for different flights. We traveled from Tekirdağ to the airport, waited for 5 hours, and at 06:50, the staff told...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On 01.10.2023, my flight from Istanbul to Adana scheduled at 16:50 was delayed to 17:30. The plane arrived, and we were told to wait a bit. We waited at the gate, but then the flight was delayed to 17:45. We continued to wait because no clear information was given, and we couldn't leave the gate for...
My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
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