We had a flight with Turkish Airlines Anadolu Jet between 09/06/2023 and 12/06/2023. The plane was delayed initially. Later, we were told there was a technical issue and were asked to disembark. After a long wait, they mentioned the issue would be resolved but offered to keep our tickets open for a year for free if we preferred. Having experienced an earthquake disaster, I naturally expressed my reluctance to board a faulty plane alone with my 3-year-old child. The ground service staff processed the necessary ticketing and confirmed our free round-trip rights before we left. The next morning, I had to travel again and bought another ticket as the system did not recognize the previous evening's ticket. Assuming it was a system issue and due to the urgency, I paid for the second ticket and flew that day. My husband works out of town, and I needed to visit him with our 3-year-old son and also go to Istanbul for my son's tests. Today, when I wanted to use the open tickets, the company stated there was a ₺5,000 difference and that the ground service staff did not note the tickets as free. Now I ask you, Turkish Airlines, which travels the world with K**** B*****, was the money you spent on advertising equivalent to compensating my grievance for not being able to take a 3-year-old child to see his father?
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
I flew with Turkish Airlines Anadolu Jet. (I arranged a 2-day vacation and booked a flight for my spouse's birthday) They lost my luggage on my Ankara - Antalya flight. (on June 24, 2023) I planned to arrive at the hotel between 12:00-13:00 but reached there between 16:00-17:00. My luggage contai...
On June 14, 2023, around 10:30 a.m., I purchased a flexible round-trip ticket from Istanbul to Frankfurt for a relative. I realized I had entered the wrong date shortly after purchasing and immediately contacted Turkish Airlines (THY) customer service to report the error. They informed me that the t...
Hello, On 21.09.2023, I missed the TK2334 flight scheduled for 18:00 and called customer service to request a reschedule. First, they gave me a number to call. I called the number, but it was unrelated and turned out to be Anadolu Jet. I called you again and was given another number. This time, the...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
Comments