Turkish Airlines Flight Delay and Ticket Issue with 3-Year-Old Child
We had a flight with Turkish Airlines Anadolu Jet between 09/06/2023 and 12/06/2023. The plane was delayed initially. Later, we were told there was a technical issue and were asked to disembark. After a long wait, they mentioned the issue would be resolved but offered to keep our tickets open for a year for free if we preferred. Having experienced an earthquake disaster, I naturally expressed my reluctance to board a faulty plane alone with my 3-year-old child. The ground service staff processed the necessary ticketing and confirmed our free round-trip rights before we left. The next morning, I had to travel again and bought another ticket as the system did not recognize the previous evening's ticket. Assuming it was a system issue and due to the urgency, I paid for the second ticket and flew that day. My husband works out of town, and I needed to visit him with our 3-year-old son and also go to Istanbul for my son's tests. Today, when I wanted to use the open tickets, the company stated there was a ₺5,000 difference and that the ground service staff did not note the tickets as free. Now I ask you, Turkish Airlines, which travels the world with K**** B*****, was the money you spent on advertising equivalent to compensating my grievance for not being able to take a 3-year-old child to see his father?
