On September 8, 2023, I landed in Sivas from Istanbul with my Turkish Airlines flight, PNR number V36W24. After some time, I contacted customer service to reschedule my return flight from Sivas to Istanbul from September 10, 2023, to September 11, 2023. They informed me that a fee would apply, which I agreed to. However, due to an issue with my payment card, I couldn't complete the transaction. Consequently, I requested to keep my flight on September 10, 2023, unchanged. No changes were made. When I arrived at the airport for my flight on September 10, 2023, I was told that there was no flight booked under my name. After explaining the situation, they managed to get me on the flight. However, I was informed that my next flight from Istanbul to Mulhouse Basel on September 14, 2023, was not showing in the system. When I called Turkish Airlines customer service, they asked me to fill out a feedback form, which I did. Despite waiting for several days, no solution has been provided. I have a flight scheduled for September 14, 2023, and I have arranged my entire work schedule and family plans around this flight. Why am I facing this inconvenience due to an error on their part?
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did ...
My return flight from São Paulo to Istanbul with the PNR code V6RC6P was shown as 10:05 on my application on 08.02.2025. After checking in, it suddenly changed to 04:05 and I missed my flight. In the customer service conversation with my wife on 08.02.2025 at 18:42, the representative openly admitte...
I recently purchased a flight from Istanbul to Sharjah with a PNR number of tIakfl, departing on February 15, 2023, and returning on February 22, 2023. Even though I had clearly entered the correct date, I was stunned when I received a message stating that the ticket was only valid from February 15 ...
I bought a ticket from Turkish Airlines for a return trip from Kars to Istanbul on December 19, 2023, for 2 people. All hotel expenses for the days we would spend in Kars were already paid. On December 8, I received an email stating that the flight was postponed by exactly 1 day. Email: Due to oper...
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