Despite having all my information correct on the ticket I purchased in my name, there was an error in the name section due to the computer's auto-fill feature. Instead of correcting this issue, which was noticed during check-in an hour before the flight, my seat was canceled and resold to me at a much higher price. They recognize me as the seat owner when canceling and ask for my approval, but then they say they can't let me fly as the seat owner. They issued the same ticket twice to the same person. This is absurd and shows extreme greed. I am there during the cancellation, but not recognized as the seat owner. I hope those who manage these policies face consequences. I wish THY, as a national brand, does not suffer, but the managers should be held accountable.
After completing check-in, we were denied boarding at the gate. The reason given was that our tickets were canceled after check-in. We definitely did not cancel the tickets ourselves. The flight was delayed by 2 hours, and likely because we would miss our connecting flight, THY canceled our tickets....
As every year, I bought tickets for my children who are coming from abroad for vacation 3-4 months in advance and selected their seats. We have a single PNR and 3 passengers. Three days ago, when I checked, I found out that two of my children were assigned their seats, but my daughter was moved to a...
I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multip...
I bought a plane ticket from THY a week in advance. I tried to do an online check-in, but I was told there were no available seats. It's really hard to understand. There was no suitable seat for me on the plane I paid for. It turns out that the airline sells more tickets than the number of seats und...
THY canceled my flight, which I booked 6 months ago, first by changing the time a month ago and then by canceling it altogether. The free change option provided did not allow me to select a ticket online. After leaving a record with customer service for 3 consecutive days, I called again today, and ...
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