On 08.08.2024, we arrived at the second gate at 07:20 for our 08:20 flight. Due to incorrect directions from the staff, we lost some time but still managed to get in line at the baggage area by 07:33. There were about 8 to 10 people, most of whom were on later flights. We requested priority from the security and staff, but they did not assist us. They told us to wait in line and then closed the baggage check-in 45 minutes before the flight, refusing to accept our luggage. They informed us that our tickets were forfeited. Turkish Airlines did not acknowledge their mistakes or offer any assistance. They should have helped passengers with limited time. Additionally, the staff's comment, 'take the bus next time,' was highly disrespectful. We choose flights to save time. As a result, the ticket cost for two children and one adult was lost. We requested a refund, but they directed us to the Obilet website. When we contacted Obilet, they told us to call Turkish Airlines. We were left with no resolution.
On 08.08.2024, we had a flight at 8:20 AM. We entered the second gate at 7:20 AM. Due to the incorrect guidance of the staff there, we lost time, but still, we got in line at the baggage area at 7:33 AM. There were about 8 to 10 people, most of whom were for later flights. We asked the security and ...
On 08.07.2024, we entered the second gate at 7:20 AM for our 8:20 AM flight. Due to misguidance by the staff, we lost time but still managed to get in line at the baggage area by 7:33 AM. There were 8 or 10 people ahead of us, most of whom were for later flights. We requested priority from the secur...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
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