On 08.08.2024, we had a flight at 8:20 AM. We entered the second gate at 7:20 AM. Due to the incorrect guidance of the staff there, we lost time, but still, we got in line at the baggage area at 7:33 AM. There were about 8 to 10 people, most of whom were for later flights. We asked the security and staff there to prioritize us, but they did not help. They told us to get in line and then said that the baggage check-in was closed 45 minutes before the flight, so they did not take us. They said our ticket was void. Turkish Airlines neither acknowledged their mistakes nor helped us in any way. They should have assisted passengers with limited time. The staff's comment, 'take a bus next time,' was also highly disrespectful. We choose to fly to save time. As a result, the ticket cost for two children and one adult was lost. We requested a refund, but they did not comply. They directed us to the Obilet website. We contacted them, and Obilet told us to call Turkish Airlines. In the end, we were left stranded with our grievance.
On 08.08.2024, we arrived at the second gate at 07:20 for our 08:20 flight. Due to incorrect directions from the staff, we lost some time but still managed to get in line at the baggage area by 07:33. There were about 8 to 10 people, most of whom were on later flights. We requested priority from the...
On 08.07.2024, we entered the second gate at 7:20 AM for our 8:20 AM flight. Due to misguidance by the staff, we lost time but still managed to get in line at the baggage area by 7:33 AM. There were 8 or 10 people ahead of us, most of whom were for later flights. We requested priority from the secur...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
On January 28, 2024, I had purchased two tickets with the PNR code SU25IZ for the THY Anadolu Jet flight TK7260, departing from Istanbul Sabiha Gokcen to Adana Sakirpasa at 09:35. I left my house two hours early and arrived at the airport at 08:20. Due to weekend congestion, I waited 10 minutes at s...
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