On 04.12.2023, I purchased a round-trip ticket from Istanbul to Miami, departing on 04.12.2023 and returning on 01.02.2024. Due to uncertainty about my return date, I opted for the economy class (h) package, which includes a full refund guarantee. The normal round-trip ticket price was ₺20,000, but I paid an additional ₺10,000 for the refund guarantee, totaling ₺30,000.
When I attempted to cancel my return ticket, the calculated refund amount was approximately ₺860. I contacted customer service, but they informed me that this service is ineffective unless it is also added to the departure ticket. I then emailed THY to explain my situation, but the response was the same.
If this service is ineffective on its own, these packages should not be sold separately. As shown in the attached image, I am requesting a full refund for my return ticket. Otherwise, I will escalate this issue to all relevant authorities.
Dear Sir/Madam, On 12/10/2023, I purchased an Economy Promotion ticket for the Istanbul-Miami flight and an H Class Economy Flexible ticket for the Miami-Istanbul return flight on 04/12/2023. I completed my Istanbul-Miami flight on 12/10/2023. After arriving here, I decided to cancel my return...
On 28.10.2023, I purchased one-way tickets from Istanbul to Miami for my spouse and myself using my miles. When I tried to buy return tickets separately because I couldn't use miles for them, I found out that buying one-way tickets was much more expensive than purchasing round-trip tickets in busine...
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a round-trip flight ticket from Istanbul to Mexico City. As shown in the attachment, it states that a refund with a deduction of ₺7945 is possible for a Flexible S class ticket. On December 13, I called to cancel the ticket and was informed that only the tax would be refunded and that I ...
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