I signed up for a comprehensive Spain tour from September 3rd to September 9th. When I arrived at Istanbul Airport for the tour, I was not allowed to board the plane because Turkish Airlines had oversold tickets, and I was promised a refund of €400. They told me I would receive it in Madrid, but I didn't. Then they said I would get it in Turkey, but again, I didn't. Every office I went to told me there was no money and that I should try another branch. Not only were we denied boarding and left stranded, but we also didn't receive the promised €400. When I called customer service, they told me to fill out a form, which I did, but still, no money has been deposited. I demand that the €400 be transferred to my IBAN as soon as possible, that the necessary actions be taken regarding this issue, and that our refund be processed to resolve our grievance. It has been 15 days, and I still haven't received my money. How many more times will we be left in distress? These grievances are not befitting of Turkish Airlines.
On 03.09.2023, I purchased the 'From Start to Finish Spain & Andalusia Tour (MAD-BCN)' from Jolly Tour. Due to Turkish Airlines' overbooking system, I and 7 other passengers on the same tour, were not allowed to board our 10:00 AM flight from Istanbul to Madrid and were rescheduled to the 6:45 PM fl...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
I was not allowed to board the June 23rd Milan flight due to overbooking. They promised compensation of €400, stating that the process would be quick and that I could receive it either in Milan or Istanbul. At Milan airport, I couldn't get the payment as only the city center THY office handles it. U...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
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