On 23.09.2023, I purchased a ticket from Turkish Airlines. On 22.08.2023, I adopted a stray cat and on the day I adopted it, I had a chip implanted and got a rabies vaccination.
Since the rabies vaccination had been done more than 30 days prior, it was accepted without any issues by Turkish Airlines. However, they told me that I needed to get all of the cat's vaccinations done. I consulted with a veterinarian who informed me that it is not possible to complete all vaccinations within a month, and at most, three vaccinations including rabies could be done.
When I spoke with Turkish Airlines customer service, I received a negative response. I provided feedback and again received a negative response. Now, what am I supposed to do with the cat? I am moving permanently and I have to take the cat with me because I adopted it and had a chip implanted. We cannot travel by bus due to the long distance. There must be a solution to this.
On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 2...
I want to share how THY caused me issues at the airport with my cats. First of all, know that you might get more accurate information by watching a YouTube video than from THY. Before my flight to America on September 26, 2023, I prepared my cats' documents according to the information provided by T...
On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...
On December 15, 2023, I decided to travel with my pet on the Istanbul-Ankara flight. Before purchasing the ticket, I called customer service at least three times to confirm whether the standard cat carrier would be allowed on the plane and received approval. After obtaining the cat's ticket and appr...
I'm unable to get a reservation approval for my pet from Turkish Airlines. I have repeatedly sent my dog's rabies titer test and vaccination records to the two email addresses they required, but we have received no response at all. Worse yet, our emails are being returned with a message that the rec...
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