On 23.07.2023, my family and I booked tickets with THY for the Istanbul-Zafer Airport flight and were present at the airport at the time of the flight. While waiting at the back of the queue at the gate, my sister left for a restroom break. Despite her return within 5 minutes, the gate agent told us to proceed or they would close the gate.
I pleaded, asking how I could leave my children behind or take them with me, but the agent insisted, asking if we were boarding or not, as they were closing the gate. Even though I asked for just 2 more minutes, the agent closed the gate, leaving us stranded with children and a baby. All this for just 2 minutes. We spent the next 3 hours struggling to get our luggage and dealing with various staff members.
There was no refund for the tickets or transfer to the next flight, despite receiving no service. I don't think I've ever experienced such a distressing day. However, when a flight is delayed, we wait for 1, 2, or even 3 hours with patience and respect. Don't we deserve just 3 or 5 minutes of humane treatment, THY?
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
I was let down by THY! On the morning of 25.08.23, with PNR number tbtu**, I was on the 8:20 Istanbul-Paris flight. While waiting at the gate, I went to the restroom due to feeling unwell. Boarding was still in progress, and I returned within a minute. Upon my return, I was told that boarding had cl...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
THY treated me unfairly. Despite arriving at the gate at 19:15 for the 19:40 flight from Istanbul to Antalya on 25.10.2023, and having checked in and dropped off my luggage around 18:30, the flight was already closed. The boarding time was listed as starting at 19:10. There were no staff at the gate...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
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