On November 15, I flew from Istanbul to Berlin and then traveled to Poland. When I received my baggage, one of the wheels was broken and it was very difficult to move. I reported the damaged baggage before leaving the airport. They provided me with an email address and told me that my damage would be compensated if I contacted them. I emailed them, and they told me that I need to provide a German address as they cannot send it to Poland. They said I should either contact the company or provide a German address. Additionally, they are asking for an extra fee of 24€ to send the luggage. I requested another email address to apply, but they did not respond. Since I am abroad, I cannot make calls to Turkey. As a frequent Turkish Airlines customer, I request compensation for my damage. If necessary, the luggage can be sent to my address in Turkey. I am expecting a response as soon as possible. Best regards.
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
On June 7, 2025, after my flight with Turkish Airlines from Toronto to Istanbul Airport with my husband, I noticed that one of our suitcases had a broken wheel base, detached from where it was mounted. I filed a damage report at the airport and initiated the necessary procedures, then submitted feed...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
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