I purchased five business tickets from Turkish Airlines for a trip to Russia. Due to an incident, we had to postpone our travel plans. During a phone call, I discovered that four tickets were rescheduled for May 11, but my ticket was mistakenly rescheduled for April 11. Thankfully, I noticed this mistake at the last minute. I submitted feedback with the reference number 10748319 a week ago. Despite providing my phone number and call details, I have been receiving the response 'your case is under review' for a week. I have to call at least four to five times a day, which prevents me from focusing on my work. I have been inconvenienced due to their staff's mistake, and the issue remains unresolved. Even if the case is resolved positively, they say they may not be able to offer a flight on my desired date. The ticket I purchased was ₺20,000 at the time, but it is now ₺45,000. The ticket prices are increasing daily due to the lack of attention. I have never encountered such indifferent customer service before.
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I have been trying to cancel my ticket for the flight from Ercan Airport to Antalya Airport, scheduled for September 27, with PNR and ticket number 2352201915060, since September 22. This ticket was sold with the claim of an uninterrupted refund if canceled 12 hours before the flight. However, the t...
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
When I requested a refund for my ticket purchased from Turkish Airlines, my call with customer service lasted 40 minutes but was disconnected, leaving the refund unprocessed. Turkish Airlines called me back, but they quoted a different refund amount, leading me to file a complaint with the feedback ...
I purchased a flight ticket from Turkish Airlines on 28-04-2024. On May 3rd, I contacted the customer relations department to convert my individual invoice to a corporate invoice. Despite providing my company details, no adjustments were made. Subsequently, I was advised to create a feedback report....
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