I purchased an economy class ticket, but due to your system, it was disrupted and shown as if I changed it myself. If I had such a right, why wasn't I allowed to make changes to the ticket I bought last month when I requested it? You know that changes are not allowed in economy class and that the ticket cannot be put on hold. You have no right to falsely claim that I changed my ticket myself. My ticket was disrupted because of you, and my daughter's appointment on January 10th had to be postponed because of you. You are the ones causing inconvenience to me as a customer and then falsely stating that I changed the ticket. If you investigate this ticket, you will find that it was canceled due to your system.
According to the regulations, you are entitled to flight compensation in the following situations: 1. If your flight is disrupted; 2. If your flight is to or from the EU; 3. If the disruption is due to the airline's fault.
I also have the right to sue you. As a company like THY, it is not appropriate for you to write false statements. It does not suit you.
We purchased two separate tickets from THY for Istanbul-Copenhagen and Copenhagen-Istanbul. My husband, our 10-month-old baby, and I completed the ticket purchase process. Initially, there was a time change for our tickets, which were for May 7th departure and May 13th return. When we arrived at the...
Dear Sir/Madam, *My Anadolu Jet flight (Ankara-BER) booked through THY's website for April 4, 2024, was rescheduled to April 5, 2024, by THY due to operational reasons without any explanation or compensation process. *I wanted to visit my daughter studying in Germany, combining her holiday and the...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
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