WePlay Account and Device Ban Dispute Over Unspecified Rule Violation

My WePlay games account and my Android device were permanently banned about 12 days ago without any prior warning. I had no previous ban history or violations, and this is the first time my account has ever been penalized. When I try to log in, I see a message saying that my account has been blocked for violating community rules, but I was not told what specific rule I allegedly broke. My WePlay account ID is 479291***. The decision to permanently ban both my account and my device for a first-time issue, without a clear explanation or warning, feels unfair and disproportionate. I have not yet contacted support about this because I do not know what exactly I am being accused of. I request that my device ban be lifted and that you review this decision in detail. If you believe there was a violation, I ask you to clearly explain which rule was violated and when, and to reconsider the permanent device ban so that I can continue to use WePlay games on my Android phone.