I had a round-trip flight with THY, departing from Istanbul to Cairo on November 1st and returning from Sharm El Sheikh to Istanbul on November 10th. We paid a total of ₺21,000. Due to my son contracting chickenpox, we wanted to postpone our tickets since he wouldn't be allowed on the plane under these conditions. We requested the same route for November 16th departure and November 26th return. A new ticket for this flight costs approximately ₺27,000. THY asked for an additional ₺11,000 per person on top of the amount we initially paid. We then requested a cancellation of the tickets. How can you demand three times the fee for a postponement due to reasons beyond our control? They are now offering a refund of around ₺4,000, which feels like a pittance. I am seeking your support for a full refund or assistance in getting new tickets by paying the difference.
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
My wife, mother, and I purchased round-trip emergency exit tickets from Istanbul to New York. I emphasize 'purchased' because Turkish Airlines (THY) found the amount we paid insufficient and made us repurchase the same seats three times, each time at higher prices. Initially, we paid approximately ₺...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
On October 21, 2023, we purchased tickets for three people from THY. However, about a week before the flight, one of our passengers was diagnosed with lung cancer and was advised by the doctor to undergo immediate surgery. Consequently, we contacted THY and put the tickets on hold. The representativ...
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