On November 17, 2023, I had a flight from Istanbul New Airport to Gaziantep Airport. Due to the late arrival of my baggage and being in a hurry, I couldn't inspect my suitcase thoroughly. Moreover, the damage was not visible from the top. I noticed the damage only after reaching the hotel. Therefore, I did not obtain any damage report at the airport. Later, I visited Turkish Airlines' website and learned that in cases where the damage is not immediately visible, I can report and track baggage issues within 7 days from the travel date (https://www.turkishairlines.com/en-int/information/baggage-damage-or-missing-items/). I submitted feedback but received a negative response because I didn't obtain a report from the airport. Dear Turkish Airlines, if it is mandatory to get a report from the airport, why is it mentioned in the above link that I can apply online? Do I have to inspect my suitcase 360 degrees after every flight? I have been a regular customer of Turkish Airlines since 2016, flying almost every month, yet I do not see any customer satisfaction in return. My suitcase was a high-quality and expensive product. Now, I have to buy a new one. Thank you for the inconvenience caused, and I would like to state that I will not choose this service again.
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On October 10, 2023, I took a Turkish Airlines flight from Antalya to Istanbul. Due to my suitcase being broken, they immediately provided a new one. After leaving the gate, I noticed that the canopy of my baby stroller was damaged and there were scratches on the shiny part, which I believe were cau...
I flew from Sabiha Gökçen Airport to Trabzon Airport on September 17, 2023. I received my luggage damaged and filed the necessary report right away. Following that, I communicated with the airline via email, but the process became difficult. They demanded invoices for luggage given to students by an...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
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