On May 4, 2024, my spouse departed from Turkey and arrived in Paraguay on May 5. Upon arrival, one of the two suitcases belonging to my spouse was not delivered. We immediately reported the missing luggage to the local authorities and a 'lost baggage' report was filed. Since the journey included a transfer from Turkey to Paraguay via Brazil's Sao Paolo with THY and then Goal Airlines (Star Alliance), we contacted both airlines. THY stated, 'We hand over the luggage to the transfer flight with a list, so they should check from there.' After informing Goal Airlines, they accepted responsibility and agreed to compensate us, but mentioned the process would take 21 days. During this period, THY informed us that the luggage was with them and that they would send it to Paraguay. Despite repeatedly informing them that my spouse's ticket was for May 4-18, they sent the luggage to Paraguay almost 10 days after my spouse returned to Turkey. Subsequently, they sent an email stating they had sent the luggage back to Istanbul. Finally, we received an email saying, 'Come and collect your luggage,' as if nothing had happened. Today is June 6, 2024, and despite numerous feedback and calls, THY has consistently rejected our feedback. I condemn THY, which claims to fly to the most destinations in the world, for how they mishandled our luggage and falsely accused their airline alliance partners.
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
Hello, I encountered baggage issues on my THY flight from Igdır to Istanbul and then to Alanya on August 27, 2023. Our bags didn't arrive in Alanya as expected. At the airport, we filled out a form and were told they'd arrive on the evening flight, threatening us with security when we wanted to wait...
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