On my return from Canada with Turkish Airlines, I couldn't find my luggage. I went to the lost luggage office, and they told me to look around as they didn't have it. After searching, I found my suitcase in a distant corner with a 'unclaimed luggage' tag and a broken handle. When I got home and opened it, all my tagged new items were missing. I immediately reported the issue and was given a tracking number, but weeks have passed with no updates. They asked me to send receipts for the lost items, which I did, but they claimed they were unclear, so I sent them again. The only response I received was to send the damage report for the suitcase. What about the stolen items? This is very disappointing. Years ago, Lufthansa handled a similar situation by promptly reimbursing me after receiving the receipts. I'm waiting to see what will happen now. This needs to be compensated. Also, who tagged my suitcase as 'unclaimed' and left it in a corner instead of the office? They should check the cameras.
Turkish Airlines does not take responsibility for stolen goods. I have over $500 worth of losses, including items that still had their new tags on, totaling over 26,000. Of course, there are items for which I do not have receipts. They are offering me 9,000 liras. The suitcase was so damaged that its handle was broken. A note saying "unattended luggage" was attached to it, but it was not taken to the lost and found office; instead, it was left far away from where the luggage is returned. What are the cameras for? I provided the receipts, but the items without receipts are gone, of course. You pay a ton of money for a ticket, and then they do this. I am sorry on behalf of THY, and I will follow up on this; they need to find out where it happened. They say they will open your suitcase if you lock it, and in the end...
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
Turkish Airlines informed me that my luggage was not loaded onto the plane on my return from Thailand. My luggage arrived four days later. There were numerous damages on the suitcase caused by friction, and the items inside were wet. I contacted them regarding the issue. They requested photos of the...
I am writing to express my deep disappointment with Turkish Airlines following my recent flight from Istanbul to New York on July 27th. I am extremely dissatisfied with the handling of my lost luggage incident. Despite immediately filing a lost luggage report at the airport with all necessary docume...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
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