On October 1, 2023, during my flight from Adana to Berlin with Turkish Airlines, my large suitcase was damaged. Two of its wheels came off, and now it neither stands upright nor can it be wheeled. I immediately filed a report the same day and requested a replacement suitcase. However, they told me at the airport that they did not have a suitcase to offer and that I should later claim the cost of the suitcase. As a customer, I did everything I could. I emailed FGS ground services and also filled out Turkish Airlines' online baggage mishandling form. It’s been almost a year, but I still haven’t received a suitcase or any payment. They requested the receipt for my suitcase, but when I told them I didn't have it, they initially said it wasn't a problem and that I could submit a price estimate for a similar suitcase. I did that, but they didn’t accept it, saying they needed the original receipt. I bought the suitcase over two years ago and paid for it in cash. Now they are asking me to go back to the store and demand that they find the receipt for a suitcase I bought two years ago in cash, citing the consumer law that requires keeping receipts for five years. Beyond the absurdity of this request, the amount I paid for the suitcase back then wouldn’t even cover the cost of a new set of wheels for it now. I came to Germany on a one-year project, and I need to return within a month, but I don’t have a usable suitcase. I’ve been calling customer service almost every week, but they just apologize and hang up. I even offered to take any suitcase they had, but they refused. I’m on the verge of losing my mind; they haven’t resolved this suitcase issue for a year, and I’m the one who’s been suffering because of it. My project ends on September 30, and I need to return, but I have no suitcase, and they broke mine and haven’t compensated me. As a student, I’ve already struggled to afford a ticket costing over 400 euros, and now they’re not covering their mistake. Additionally, I had to hire a taxi that day because I couldn’t drag the suitcase, and I paid that cost out of pocket. All I’m asking for is either a replacement suitcase or the amount to buy an equivalent one. I’ve suffered all kinds of losses, and I haven’t received any response from Turkey’s largest airline for such a simple issue for a year. I am truly expecting a solution at this point.
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
During my flight from Istanbul to Vilnius on August 31, 2023, my suitcase arrived with a completely broken wheel, and the inside of the suitcase was exposed. I immediately requested a return on the same day. However, after a frustrating month of waiting, I finally received a response from Turkish Ai...
I arrived in Istanbul on 20.08.2023, and the suitcase I bought just one day before my flight had three broken wheels. I know my suitcase wheels are detachable and can be reattached by pressing a button, and they don't come off on their own unless pressed firmly. Seven hours earlier, I had flown from...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
Comments