On 28.10.2023, I purchased one-way tickets from Istanbul to Miami for my spouse and myself using my miles. When I tried to buy return tickets separately because I couldn't use miles for them, I found out that buying one-way tickets was much more expensive than purchasing round-trip tickets in business class. Before buying the tickets, I specifically asked the call center employee at 18:01 if there was any difference between buying one-way and round-trip tickets at least twice, and I was assured there wasn't. Immediately after the call, I bought the one-way tickets using my miles through the app and also purchased a seat for my spouse. As a result, I sent this complaint to THY for feedback. They responded via email, stating that they reviewed our conversations and acknowledged that the employee provided incorrect information. However, they also mentioned at the end of the email that since I accepted the terms and conditions when purchasing the tickets through the app, they couldn't refund my expenses. They admit their employee misled me, but when it comes to refunds, they hide behind the terms and conditions. If that's the case, they should completely close down phone consultations and only provide service through the app. I paid $140 to change the existing tickets and the ₺4000 seat selection fee was not refunded.
On November 10, 2022, we purchased three tickets from Abu Dhabi to Istanbul via the THY website. Within half an hour, we realized that we had expiring miles and called the call center to see if we could use them for the purchase. The call center informed us that we needed to cancel the tickets first...
I needed to purchase a round-trip ticket from Istanbul to Ecuador for August 31st. Since I might get married in Ecuador, I might need to cancel my return ticket. To avoid any issues with the ticket refund, I called customer service a few days before purchasing the ticket and asked my questions. The ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
On June 13, 2024, I had a round-trip ticket from Istanbul to Seattle with THY, with the return date on June 25, 2024. According to the ticket terms, I was eligible for a refund of around ₺3,000 from the ₺34,000 I paid for the ticket upon cancellation. The call center representatives informed me that...
On 04.12.2023, I purchased a round-trip ticket from Istanbul to Miami, departing on 04.12.2023 and returning on 01.02.2024. Due to uncertainty about my return date, I opted for the economy class (h) package, which includes a full refund guarantee. The normal round-trip ticket price was ₺20,000, but ...
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