On June 13, 2024, I had a round-trip ticket from Istanbul to Seattle with THY, with the return date on June 25, 2024. According to the ticket terms, I was eligible for a refund of around ₺3,000 from the ₺34,000 I paid for the ticket upon cancellation. The call center representatives informed me that I could cancel the ticket via the mobile app to avoid extra service charges. I individually canceled my departure and return tickets via the mobile app. For the departure ticket cancellation, the app charged me approximately ₺27,000, and for the return ticket cancellation, I received a refund of about ₺1,000. Instead of receiving a total refund of around ₺3,000, I incurred an additional loss of approximately ₺26,000 due to incorrect guidance. When I contacted THY about this issue, they claimed that I made a deliberate change rather than a cancellation and that there was no technical error, thus holding me responsible. I am dissatisfied with THY's behavior, as they charged me an extra ₺26,000 for what they deemed a change, despite it being a cancellation of two consecutive tickets.
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 through the THY mobile app. After completing the ticket transaction, I selected my seats and bought round-trip seats for ₺138.00 (69x2). About a month ago, I received a message stati...
On 28.10.2023, I purchased one-way tickets from Istanbul to Miami for my spouse and myself using my miles. When I tried to buy return tickets separately because I couldn't use miles for them, I found out that buying one-way tickets was much more expensive than purchasing round-trip tickets in busine...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
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